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Annual Maintenance Contracts

Our Annual Maintenance Services provide our clients with comprehensive support plans to address requirements of managing our client’s IT infrastructure – Offering Standard 8×5 and Premium 24×7 support. Moreover, our services are fully customizable – and we can create a support plan just as required by our clients.

Our several years of expertise in providing support services helps us deliver SLA based Annual Maintenance Services for Server systems, Storage systems, Networking and Security products and other peripherals from our  OEM partners. What’s more, we have been identified by most leading IT brands as their authorized service provider – for meeting the highest service standards through strong commitment to customer satisfaction and continuous improvement.

Our services include:

  • Standard Suppor-8×5–  This Plans covers the Email, Telephone, Remote and Onsite Support available from Sunday to Thursday (8:30-13:30 Hrs and 14:30-17:30 Hrs) excluding Friday , Saturday and Public Declared Holidays
  • Premium Support-24×7– This Plans covers the Email, Telephone, Remote and Onsite Support available 24 Hours and Seven days a Week along with an option for a Named Customer Support Engineer to expedite the process of call log and resolution.

Resident Engineer Service

Whether your organization competes in today’s highly competitive and in today’s highly competitive and value public services, there is tremendous pressure on your IT and operational staff to keep up with constantly evolving technologies and vendor products, and to adapt and scale your network to align with business-critical initiatives.

The Resident Engineer service provides organizations with the flexibility to use Unicorp expertise when and where it is most needed, without having to hire additional resources. It also allows you to personalize the support provided to ensure that your network evolves based on your organization’s unique requirements and operational needs.

IT professional team.

IT professional team.

SPECIALIST SUPPORT SERVICE

Specialist Support Service is being offered by the expert tier-2 Customer Support Engineers in areas of Virtualization and Consolidation, IT Risk Assessment, Network Security and IP Based Communication. From upgrade and migration support, to issue escalation, to helping you effectively manage network devices, to sharing solution best practices, to solving problems faster and ensure you’re getting the full value of your solution.

When you open up a support ticket through the Unicorp Helpdesk System you can engage a Support Service Specialist. Your assigned Specialist will assess the situation and, if appropriate, drive the escalation to make sure the appropriate technical resources are engaged to resolve the issue.

Quarterly reports give you a snapshot of your support experience. The report covers items like tickets opened, trends, and your satisfaction level with the technical support experts who have been helping you over the quarter. You can also discuss your future plans and get insights into what services are available to help you manage change, proactively, smoothly and at the lowest possible cost.

 

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